Phoenix Healthcare Mediator Robert Chelle provides the necessary skills to mediate conflicts between a variety of parties within the health care industry. Chelle Law can also support the one-to-one dialogue process related to patient advocacy issues.
Mediation is:
- Confidential: Private health information is never revealed without the patient’s permission
- Neutral and Impartial: The mediator does not take sides
- Independence
- Informality: Non-adversarial. Problem-solving processes are employed to resolve disputes.
Mediation is a facilitated dialogue process that allows parties in conflict to work together towards a resolution. It empowers people and gives them a voice so that the solutions are meaningful and sustainable. There are a variety of applications for mediation in health care, ranging from disputes caused by a stressful work environment to medical malpractice lawsuits.
Skillful mediators help parties think and communicate more clearly. They help people act with greater clarity and purpose. Nowhere is this of greater value than in the health care environment, which is fraught with conflict, charged with emotion, and where the stakes are invariably high in every dimension—financially, emotionally, and physically.
Duties of a healthcare mediator:
- Facilitate fact finding
- Open communications between parties
- Find a fair and equitable solution
- Be a liaison to promote resolution of quality of care issues
- Analyze the matter and recommend appropriate actions
- Ensure all parties understand their options and the processes involved.
Situations where a health care mediator may be useful include conflicts and events involving:
- Conflict between Administration and Hospital Staff
- Supervisors and direct reports
- Disruptive physicians
- Between physicians
- Long-standing internal conflicts between departments and/or groups
- Resolve Staff conflicts
- Conflicts between patients and providers
- Unanticipated adverse outcomes of care
- Sentinel events
- Medical errors
- Misdiagnosis or delays in diagnosis
- Dissatisfaction with treatment outcomes or quality of care
- Patients with unrealistic expectations for treatment
- Enhance patient-provider partnerships in the delivery of quality care
If you are in need of a health care mediator contact Chelle Law at 602-344-9865.